Notes

Notes from real projects: the pain a business had, what was built, and what changed. The particulars stay with the clients they belong to.

Case note

The load-bearing spreadsheet

Inventory truth for a business of thousands lived in one spreadsheet, and a small department spent its days pulling answers out of it for everyone else.

July 8, 20264 min read

Integration

The report nobody has to write

Every department kept its own version of the truth, and every answer for leadership was an afternoon of assembling one. Now there is one view, and nobody writes it.

June 24, 20264 min read

Automation

The first hour of the day

Every rep opened the same tabs every morning and went looking for the same kinds of information. The looking now happens before they sit down.

June 10, 20264 min read

Case note

Getting ahead of it

The most expensive problems send warnings early, in data nobody has time to read. A system can do the reading.

May 27, 20263 min read